Your privacy is our priority. Find out exactly how epay88 collects, uses, and protects your personal information in line with Malaysian law.
We believe your trust is our most valuable asset. Here are the six core pillars of epay88's privacy policy.
All data transmitted between your device and epay88 servers is protected with 256-bit SSL encryption. Sensitive information such as bank account numbers and personal details is stored in encrypted form and cannot be read by any external party.
Epay88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data collection and usage process has a clear and lawful purpose, and we will not process data beyond the defined scope.
You have the right to access, correct, or request deletion of your personal data at any time. Our team will process every request within 14 working days. Your account remains fully under your control at all times.
Epay88 has never and will never sell, rent, or trade players' personal data to any third party for marketing or commercial purposes. Your data is used solely for platform operations and service improvement.
Epay88's security systems operate around the clock to detect any unauthorised activity or suspicious access attempts. Any threats are addressed immediately by our experienced cybersecurity team.
In the event of any data breach that could affect your information, epay88 is committed to notifying affected players within 72 hours of the incident being detected, in line with global cybersecurity industry best practices.
Summary: This Privacy Policy explains how epay88 collects, uses, stores, and protects your personal data. By using the epay88 platform, you agree to the terms of this Privacy Policy. Please read this document carefully.
Epay88 ("we", "Platform" or "Company") takes our responsibility toward all users' privacy seriously. This Privacy Policy has been drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in personal data protection.
This policy applies to all individuals who register, browse, or use any epay88 service, including the epay88.app website, Android and iOS mobile apps, and all related platforms operated by epay88. By using any of our services, you acknowledge that you have read and understood this policy.
We are committed to ensuring your personal data is processed transparently, responsibly, and securely at all times. If you have any questions about how we handle your data, our data protection team is ready to help.
Epay88 collects your personal data through several methods, including information you provide directly during registration, data collected automatically during platform usage, and information from legitimate third parties for identity verification purposes.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, identity card number, date of birth | Account verification (KYC) |
| Contact Information | Email address, phone number | Communication & Support |
| Financial Data | Bank account number, e-wallet details | Deposit & Withdrawal |
| Technical Data | IP address, device type, web browser | Security & Analytics |
| Usage Data | Game history, transaction records | Service improvement |
| Location Data | Country, state (estimated based on IP) | Legal compliance |
We only collect data that is strictly necessary for the stated purposes. You are not required to provide optional data, however doing so may affect certain features within your account.
The personal data we collect is used solely for lawful and stated purposes. epay88 will not process your data outside the scope of the following purposes:
We only send you marketing communications if you have given explicit consent. You may withdraw your marketing consent at any time through your account settings or by contacting our support team.
Epay88 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:
All third parties that receive your data are bound by strict data protection agreements and are only permitted to use such data for the specified purposes. epay88 is responsible for ensuring all partners comply with the same data protection standards.
Your personal data security is an absolute priority for epay88. We continuously invest in the latest security technologies and procedures to ensure your information is always protected against unauthorized access, loss, or misuse.
While we take every reasonable measure to protect your data, no system is completely impenetrable. You also play an important role in keeping your account secure by ensuring your password is strong, unique, and not shared with anyone.
Epay88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your login session. The following are the types of cookies we use:
You can manage or disable optional and analytics cookies through your web browser settings. Please note that disabling essential cookies may affect the overall functionality of the epay88 platform.
Under Malaysia's PDPA and epay88's Privacy Policy, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary barriers:
Request a copy of the personal data we hold about you at any time.
Correct inaccurate or outdated data in your account records.
Request deletion of your personal data, subject to legal requirements.
Restrict the processing of your data in certain situations provided for by law.
Receive your data in a machine-readable format for transfer to another platform.
Object to data processing for specific purposes such as marketing communications.
To exercise any of the above rights, contact our data protection team by email at [email protected]. We will process your request within 14 working days from the date of receipt.
Epay88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law. In general, data retention periods are as follows:
Once the retention period expires, your data will be securely deleted using methods that ensure the information cannot be recovered or accessed again by any party.
The epay88 platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process is designed to screen underage players through date of birth verification and a thorough KYC process.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete all related information and close the account. Parents or guardians who suspect their child is using the platform may contact us directly for assistance.
Epay88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Any significant changes will be communicated to you via an in-app notice or email to your registered address at least 14 days before they take effect.
The date of the most recent update is always displayed at the top of this page. It is your responsibility to review this page periodically. Continued use of the epay88 platform after any changes take effect will be considered acceptance of the updated Privacy Policy terms.
For more information on how epay88 governs overall platform usage, please refer to Terms and Conditions us. For enquiries related to responsible gambling, please visit the Responsible Gaming us.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact epay88's Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related enquiries within 3 working days. For more complex cases such as data access or deletion requests, processing may take up to 14 working days. We will notify you if additional time is required.
If you are not satisfied with our response, you have the right to file a complaint with Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority for PDPA matters in Malaysia.
Create your epay88 account with confidence — your privacy and security are fully protected. Join over 500,000 Malaysian players who already trust our platform.