Terms and Conditions epay88 — Platform Terms of Use You Need to Know

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and epay88 ("Company", "us"). These Terms govern your access to and use of the epay88.app website, mobile app, and all related services provided by epay88.

By clicking "Register", accessing your account, or using any feature of the epay88 platform, you expressly agree to comply with these Terms in full. This acceptance takes effect from the date of your first registration and continues for as long as your account remains active.

Epay88 reserves the right to change, add to, or amend these Terms at any time. Changes take effect immediately upon publication on the official website. Continued use of the platform after any changes are published constitutes acceptance of the updated terms.

To register and use epay88 services, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration
• Not residing in any jurisdiction where online gaming is prohibited by local law
• Have not previously had an epay88 account closed due to a terms violation
• Acting on your own behalf and not as an agent or representative of any third party

Each individual is only permitted to register and hold one account only at epay88. Multiple account ownership by the same individual, whether using different information or not, is a serious violation that may result in all associated accounts being suspended and balances forfeited without prior notice.

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. epay88 reserves the right to request identity verification documents (KYC) at any time to verify your account information. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

Epay88 supports a wide range of deposit methods suited for users in Malaysia, including DuitNow, FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and ShopeePay. All deposits are processed securely through our integrated payment system with 256-bit SSL encryption.

• The minimum deposit amount is RM 20 per transaction
• Deposits are typically credited to your account within 1–5 minutes after payment is confirmed
• Players may only deposit funds using a payment method registered in their own name
• Epay88 does not accept cash deposits, money orders, or any unlisted payment methods
• Any failed or delayed deposits must be reported to the support team within 24 hours

Players may submit a withdrawal request at any time through the epay88 account dashboard. All withdrawals are processed within 24 hours from the time the request is received, subject to identity verification and relevant terms and conditions.

• The minimum withdrawal amount is RM 50 per transaction
• Withdrawals may only be made to a bank account or e-wallet registered in the same name as the account holder
• Players who have not completed the KYC process may be subject to certain withdrawal limits until verification is finalised
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal
• Epay88 reserves the right to request additional verification before approving large withdrawal amounts

Withdrawal processing times vary depending on the chosen method. Withdrawals via DuitNow and e-wallets are typically completed within 1–3 hours. Transfers to bank accounts via FPX may take up to one business day depending on the bank's processing hours.

Epay88 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to the specified wagering requirements, which must be met before any withdrawal can be made.

• The welcome bonus is awarded once only to new members who meet the minimum deposit requirement
• The standard wagering requirement is between 10x and 30x bonus value, depending on promotion type
• Bonuses must be used within the specified validity period; expired bonuses will be automatically removed
• Bonuses cannot be transferred between accounts or directly converted to cash
• Epay88 reserves the right to withdraw or cancel any bonus if there is evidence of abuse or fraud
• Each player is entitled to one welcome bonus only; attempting to claim the same bonus through a different account is a violation of our terms

All games available on epay88 — including Sports Betting, bingo, fish shooting, and live betting — are operated using a Random Number Generator (RNG) certified by independent international auditing bodies. This ensures every game outcome is genuine, random, and tamper-proof.

• Players are responsible for understanding the rules of each game before playing
• Confirmed and accepted bets cannot be cancelled by the player
• In the event of a technical disruption during gameplay, epay88 will resolve the dispute based on valid server records
• Epay88 reserves the right to void any game round in the event of a significant technical error
• Results displayed on the player's screen are final once confirmed by the epay88 server system

For Sports Betting, all odds are subject to change until a bet is confirmed. epay88 reserves the right to refuse or limit any bet at any time without providing a reason, particularly for bets deemed high-risk or suspicious.

The following activities are strictly prohibited on the epay88 platform and may result in immediate action against your account:

• Multiple Account Ownership — registering or using more than one account
• Identity fraud — providing false information or using another person's identity
• Money laundering — using the epay88 platform for money laundering-related activities
• Use of third-party software — using bots, automated scripts, or other software that provides an unfair advantage
• Bug exploitation — deliberately exploiting technical errors or system vulnerabilities for personal gain
• Unauthorised collusion — colluding with other players in a manner that violates fair play rules
• Bonus abuse — creating multiple accounts or using other means solely to claim bonuses repeatedly

Epay88 reserves the right to suspend or close any player's account at any time if there is reasonable evidence of a terms violation, fraudulent activity, or any conduct that may compromise the integrity of the platform or the safety of other players.

Players may also request account closure at any time by contacting our support team. For voluntary closures, any eligible balance will be processed for withdrawal once all relevant conditions are met. This process may take up to 7 business days to complete.

For accounts suspended pending investigation, access will be restricted until the investigation is concluded. epay88 will notify the player of the investigation outcome via their registered email within a reasonable timeframe.

Epay88 is not liable for any financial losses, indirect losses, or damages arising from the use of our platform, including but not limited to:

• Ordinary gaming losses arising from wagering activity
• Service disruptions caused by scheduled or unplanned system maintenance
• Transaction processing delays caused by third parties such as banks or payment providers
• Unauthorised access to your account resulting from the player's own negligence in safeguarding login credentials

Epay88's maximum total liability to any player under any circumstances shall not exceed the net deposit amount made by that player in the 30 days preceding the event giving rise to the claim.

Epay88 is committed to protecting the privacy and personal data of all players in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collected is used solely for account operations, identity verification, payment processing, and service improvement.

Your data will not be sold or shared with third parties for marketing purposes without your consent. For more information on how we manage your personal data, please refer to Privacy Policy our complete details.

Epay88 reserves the right to update or amend these Terms and Conditions at any time without prior notice. However, we will endeavour to inform you of significant changes via in-app notifications or email to your registered address.

It is the player's responsibility to review this Terms and Conditions page periodically to stay informed of the latest terms governing use of the platform. The most recent update date is always displayed at the top of this page.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the epay88 support team is ready to assist you. We operate 24 hours a day, 7 days a week to ensure every issue is handled promptly and professionally.

Reach us via live chat in the epay88 app or send us an email at [email protected]. Our team will respond within 24 hours or sooner depending on query volume.

For issues related to responsible gaming or self-exclusion, please visit the Responsible Gaming us for available information and support tools.